Monday, February 25, 2008

Monday morning redemption

The hours of operation for eBay stores' customer service is limited to the weekdays, from 6 AM to 6 PM PST. This was frustrating as I was trying to resolve some issues with them and the only representatives available weren't able to do anything.

However, this morning I had a very pleasant experience with one of their representatives--friendly, courteous, knowledgeable and above all else--helpful. My issues were resolved quickly, she apologized for the inconvenience, and they've posted the glitch on eBay's US site to alert other storeowners (this problem had been identified on eBay's Germany site). Not only do I get helped, but reporting this problem and working with this representative will help others.

I needed to post this because of my last post about the frustrations of dealing with eBay's customer service. Granted, I did have an annoying and frustrating experience over the weekend. However, it's not all bad, and there are gems like this person I worked with this morning.

Happy dance.

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